Returns & Refunds Policy

Vibe Mallorca 

At Vibe Mallorca, we strive to provide the best experiences and customer service. We understand that plans can change, so we’ve outlined our refund and returns policy below to ensure a smooth process for all our customers.

Cancellation & Refund Policy

  • Cancellations made 48 hours or more before the excursion date – Eligible for a full refund.
  • Cancellations made within 48 hours of the excursion date – Non-refundable, unless due to exceptional circumstances (subject to approval).
  • No-shows – No refunds will be issued if you fail to attend your booked excursion without prior notice.

Weather & Operational Changes

  • If an excursion is canceled due to bad weather or operational issues, we will offer a reschedule or full refund.
  • If an excursion is modified (e.g., route or schedule changes) due to unforeseen circumstances, we will inform you as soon as possible. Refunds will be considered on a case-by-case basis.

Changes & Rescheduling

  • Changes to bookings can be made at least 48 hours in advance, subject to availability.
  • If you wish to transfer your booking to another person, please contact us in advance to arrange the change.

How to Request a Refund

  • To request a refund or make changes to your booking, please contact us via:
    • WhatsApp: +34 676 475 481
    • Email: [Your Email Here]
    • Visit one of our physical locations in Magaluf or Palmanova
  • Refunds will be processed within 5-10 business days and returned to the original payment method.

For any further inquiries, feel free to reach out—we’re here to help! 🚀🌴